Best Practices

Tools, templates, methodologies or technologies that describe and guide problem identification and resolution.

Business Analysis/Analyst
Tasks, knowledge and technologies required to identify business needs and determine solutions to business problems. Specifications are developed from these requirements and define how the problem will be technologically/procedurally solved. Solutions might include: process improvements, organizational change or technology.

Business Processes

Permanent work structures, that contain linked activities with the purpose of producing a product or service for a customer inside or outside of an organization.

Emotional Intelligence

The ability to manage ourselves and our relationships effectively – consists of four fundamental capabilities: self-awareness, self-management, social awareness and social skill.


One who contributes structure and process to interactions so groups are able to function effectively and make high-quality decisions. A helper and enabler whose goal is to support others as they achieve exceptional performance.

How vs. What

Processes, methods and procedures, relationship management and interactions, tools, rules, group dynamics and climate that an organization uses to accomplish its mission.


Not taking sides—not favoring any party’s viewpoint or position.


Group of people and facilities with an arrangement of responsibilities, authorities and relationships.

Process Consulting

Typically acts as a facilitator, assisting individuals or groups to identify, plan and implement solutions—not solving the issues for them or giving them the ‘answer.’

Process Map

A graphic representation of a process, showing the sequence of tasks; uses a modified version of standard flow-charting symbols.


Derived from the Greek work "techne" meaning craft, or to build a method and make a way. Specifically used in this document as being an enabler, a tool that provides a more expanded view of reality – helps us to understand, describe and interact with a bigger picture.


Reduction of defects, cost, performance, time-to-market, customer satisfaction, achieving results, etc

What vs. How

Content, the subject for discussion, tasks, problems being solved, decisions made, agenda items and goals – strategies and objectives.

Why us?

We will help you bring a focus on how to work together.

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“80% of business errors are due to communication problems."

—Peter Drucker