What is it?

It’s an information view… made up of maps that document how an organization’s various systems and workflows deliver services or products to customers

Benefits/Value

• Helps an organization manage
• Supports organizational measures and indicators
• Allows staff to perform more effectively/efficiently
• Develops a unifying view of how an organization works as a system
• Improves inner & cross-functional relationships
• Supports continuous improvement

Perspective

• Evolving for over 20 years
• ISO 9001:2008 requires it
• Sarbanes-Oxley Compliance
• Malcolm Baldrige Criteria

We will help you bring a focus on how to work together.

Contact: [email protected]

Call: 517.282.6650

“Creating maps or documentation is not an end in itself—it is a tool (technology) that helps an organization continuously improve.”

—Heather Witkowski